SHIPPING POLICY
At Aura, we are dedicated to providing you with the best shipping experience. We offer various shipping methods to ensure your order reaches you securely and on time. Our packaging is carefully designed to protect your items, and we strive to keep the shipping costs transparent and affordable.
We want you to shop with confidence, knowing that your order will be delivered with care and efficiency.
If you have any questions about our shipping methods or costs, feel free to reach out to our customer service team.
We typically process orders within 2 to 7 days after payment confirmation. Please note that shipping times may vary based on your location, and you will find estimated delivery dates provided at checkout for your convenience. If you have any questions, feel free to reach out!
Once the order is processed products will be delivered within 15 working days.
RETURN & EXCHANGE POLICY
We understand that sometimes a product may not meet your expectations, and we want to make the return or exchange process as simple as possible for you. Our return policy is designed to provide you with peace of mind, allowing you to return or exchange items within a specified time frame.
Your satisfaction is our priority, and we are committed to addressing any concerns you may have regarding your purchase. If you have any questions about our return and exchange policy, please don't hesitate to contact our dedicated customer service team.
Our return policy allows you to return / exchange items within 7 days from the date of delivery and a further 5 - 7 days to reach us. we also offer reverse pick up services. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order.
Please return the product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, refund would not be provided.
Kindly allow 7 days for the refund to be processed and the amount to be shown in your bank account. refund will be processed back to the original payment method once the return is received and inspected.